Frequently Asked Questions
Everything you need to know about finding your perfect fit at Village Hat Shop.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about half an inch above your ears using a flexible tape measure. Compare your measurement to our size chart found on each product page.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original condition with tags attached. Exchanges are processed promptly to ensure you get the right style or size without delay.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do you ship internationally?
Yes, Village Hat Shop ships worldwide. International shipping rates and delivery times vary by country and are calculated during the checkout process.
How should I care for and clean my hat?
Care instructions vary by material. Generally, we recommend spot cleaning with a damp cloth for straw hats and using a soft-bristle brush for wool felt. Avoid heavy rain and extreme heat to maintain the hat's shape.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.